1. Shipping Destinations

Danaxel INC currently provides shipping services exclusively within the United States.

All orders placed through our website must have a valid shipping address located within the United States. Shipping destinations are restricted to eligible U.S. addresses, and the checkout system is configured to accept U.S. shipping destinations only.

We do not currently offer international shipping.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

During the processing period, our team verifies order details, prepares the purchased products, and arranges shipment.

Please note:

• Orders are processed Monday through Friday, excluding public holidays.
• Orders placed on weekends or public holidays will generally begin processing on the next business day.
• Processing times may vary during peak shopping periods or when additional order verification is required.

Once your order has been dispatched, you will receive a shipping confirmation email when tracking information is available.

3. Estimated Shipping and Delivery Time

After order processing is completed, delivery within the United States generally takes approximately 3–7 business days.

The estimated overall fulfillment timeframe is:

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, seasonal demand, and other circumstances beyond our control.

4. Shipping Carriers

To support reliable delivery throughout the United States, Danaxel INC may work with established shipping carriers, including:

• USPS (United States Postal Service): Provides domestic mail and package delivery services to residential and business addresses.
• UPS (United Parcel Service): Offers domestic parcel transportation and delivery services throughout the United States.
• FedEx: Provides package transportation, shipment tracking, and delivery services across the U.S.

The specific carrier assigned to an order depends on the shipping destination, package requirements, and carrier availability.

5. Shipping Fees

Applicable shipping charges will be displayed at checkout before payment is completed.

Customers can review the shipping cost associated with their order before confirming their purchase.

Any applicable shipping fees will be included in the final order total displayed during checkout.

6. Order Tracking

Once your order has been shipped, tracking information will be provided through a shipping confirmation email when available.

You can use the tracking number on the corresponding carrier’s official website to check shipment progress.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

If your tracking information has not been updated for an extended period, please contact our customer support team for assistance.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify the following details before completing checkout:

• Recipient’s full name
• Street address and apartment or unit number, if applicable
• City, state, and ZIP code
• Contact telephone number, when required

Danaxel INC cannot guarantee successful delivery when incorrect or incomplete shipping information is provided.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. Address changes are subject to order processing status and may not be possible once the package has been dispatched.

8. Delayed, Lost, or Damaged Shipments

Although we work with established shipping carriers, occasional delivery disruptions may occur.

If your order is delayed beyond the estimated delivery timeframe, please check the tracking information first and contact us if additional assistance is needed.

If your package appears to be lost or arrives damaged, please contact our customer support team and provide your order number, tracking information, and photographs of any visible damage where applicable.

We will review the situation and work with the relevant shipping carrier to help resolve the issue.

9. Undeliverable Packages

Packages may be returned to us if the shipping address is incorrect, incomplete, inaccessible, or if delivery cannot be completed for other reasons.

If a package is returned to us, we will contact the customer using the information provided at checkout to discuss the available options.

Additional shipping arrangements may be subject to applicable shipping charges.