At Danaxel INC, customer satisfaction is important to us. We want you to feel confident when purchasing our travel bags, toiletry bags, business bags, and other travel accessories.

If you are not completely satisfied with your purchase, we offer a 30-day return policy subject to the conditions outlined below. Please review this policy carefully before submitting a return or exchange request.

1. Return Period

Customers may request a return within 30 days of the delivery date.

To qualify for a return, the return request must be submitted within this 30-day period. Requests submitted after the return window may not be accepted unless otherwise required by applicable law.

We recommend contacting our customer support team before sending any products back to ensure that your return is properly authorized and processed.

2. Return Eligibility

To qualify for a return, products should meet the following conditions:

• Items must be unused and in their original condition.
• Products should be returned with their original packaging, labels, and included accessories, where applicable.
• Items must not show signs of use, washing, alteration, or damage caused by improper handling.
• Proof of purchase or a valid order number must be provided.
• The return request must be submitted within 30 days of delivery.

Non-Returnable Items

We generally cannot accept returns for:

• Products that have been used, washed, or damaged after delivery due to customer handling.
• Items that are missing essential components or original accessories.
• Products that cannot be restored to a resaleable condition due to customer misuse.
• Returns submitted outside the applicable return period, except where required by law.

If an item arrives defective, damaged, or incorrect, please contact us so that we can review the issue and determine an appropriate resolution.

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Send an email to support@danaxeltravel.shop with the following information:

• Your full name
• Order number
• Product name
• Reason for the return
• Photographs of the item, if it is damaged, defective, or incorrect

Step 2: Return Authorization

Our customer support team will review your request and respond with return instructions, including confirmation of eligibility and the appropriate return address.

Please do not send products back before receiving return instructions from our team.

Step 3: Prepare and Ship Your Return

Carefully package the approved item, including its original packaging and accessories where applicable.

Ship the package to the authorized return address provided by our customer support team.

Step 4: Return Inspection

Once we receive the returned product, our team will inspect its condition and verify that it meets the return requirements.

We will notify you of the inspection result and the next steps.

4. Return Shipping Costs

Return shipping costs are determined by the reason for the return:

Returns Due to Quality Issues

If a product arrives defective, damaged, or different from the item ordered due to our error, Danaxel INC will cover the reasonable return shipping costs.

Customers may be asked to provide photographs or other relevant information to help verify the issue.

Returns Due to Personal Reasons

If you wish to return an item because of personal preference, a change of mind, or an incorrect selection, you will generally be responsible for the return shipping costs.

Original shipping charges, if applicable, are generally non-refundable unless otherwise required by law.

5. Refund Processing

After your returned product has been received and inspected, we will notify you whether your refund has been approved.

Refund Processing Time

Approved refunds will generally be processed within 3–5 business days after the returned item has been received and approved.

Refunds will be issued to the original payment method used for the purchase.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.

If you have not received your refund after the expected processing period, please contact your payment provider or our customer support team for assistance.

6. Exchange Policy

We accept eligible exchange requests within 30 days of the delivery date, subject to product condition and availability.

Exchange Conditions

To qualify for an exchange:

• The original product must be unused and in its original condition.
• The item should include its original packaging and accessories where applicable.
• The exchange request must be submitted within 30 days of delivery.
• The replacement product must be available in our current inventory.

Exchange Process

1. Contact support@danaxeltravel.shop and provide your order number and the reason for the exchange.
2. Our team will review your request and confirm whether the product qualifies for an exchange.
3. Once approved, we will provide return instructions and the applicable return address.
4. Send the original item to the designated return address.
5. After receiving and inspecting the returned product, we will arrange the replacement shipment.

Exchange Processing Time

We generally review exchange requests within 1–2 business days after receiving the request.

Once the returned product has been received and approved, the replacement order will generally be processed within 3–5 business days, subject to product availability.

Shipping time for the replacement item will depend on the applicable U.S. delivery arrangements.

If the requested replacement is unavailable, our customer support team will contact you to discuss an alternative solution or an applicable refund.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the problem
• Clear photographs showing the issue
• Any other relevant information that may help us review your request

After reviewing the information, we will work with you to determine an appropriate solution, which may include a replacement, exchange, or refund.

For verified product quality issues or fulfillment errors, reasonable return shipping costs will be covered by Danaxel INC.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests can generally be accommodated only before the order has entered the shipping or fulfillment process.

If your order has already been shipped, you may need to follow the standard return procedure after delivery.

If a cancellation is approved after payment has been collected, the applicable refund will be issued to your original payment method.

9. Return Address

Please contact our customer support team before sending any returned products.

The following is our business address. Returns should only be sent to this address after our team has confirmed that it is the designated return location for your order.

Company Name: Danaxel INC

Business Address:

26454 WISDOM DR
HEMET, CA 92544
United States

Important: Please obtain return authorization and confirm the return destination with our customer support team before shipping your package.